Introduction
NYC Detox ("we," "our," or "us") is a third-party matching service that helps connect individuals
seeking addiction treatment with appropriate luxury treatment facilities. This Privacy Policy
explains how we collect, use, disclose, and safeguard your information when you use our helpline
services, visit our website, or otherwise interact with our services.
Important Notice: NYC Detox is NOT a treatment facility. We are a third-party
matching service that connects individuals with treatment centers. We do not provide medical
treatment or healthcare services directly.
Information We Collect
Personal Information
When you contact our helpline or use our services, we may collect:
- Name and contact information (phone number, email address)
- Location information (city, state)
- Basic demographic information (age, gender)
- Treatment preferences and needs assessment information
- Information about your current situation that helps us make appropriate referrals
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website information
- Device information and screen resolution
How We Use Your Information
We use the information we collect to:
- Assess your treatment needs and preferences
- Match you with appropriate luxury treatment facilities
- Facilitate connections between you and treatment centers
- Provide ongoing support throughout the referral process
- Improve our matching services and website functionality
- Comply with legal obligations and regulatory requirements
- Prevent fraud and ensure service security
Information Sharing and Disclosure
Treatment Facility Partners
As a third-party matching service, we may share your information with treatment facilities
that match your needs and preferences. This sharing is done only:
- With your explicit consent
- For facilities that meet your specified criteria
- With verified and accredited treatment centers in our network
- Under strict confidentiality agreements
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Operating our helpline services
- Maintaining our website and technology systems
- Processing communications and referrals
- Providing customer support services
Legal Requirements
We may disclose your information when required by law, including:
- In response to valid legal process (subpoenas, court orders)
- To protect the rights, property, or safety of NYC Detox, our users, or others
- In connection with investigations of potential illegal activities
- To comply with applicable laws and regulations
Data Security
We implement appropriate technical and organizational security measures to protect your
personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- Encrypted data transmission and storage
- Access controls and authentication systems
- Regular security assessments and updates
- Staff training on privacy and security practices
- Secure communication protocols for sensitive information
HIPAA Compliance Notice: While we are not a covered entity under HIPAA,
we maintain privacy practices consistent with HIPAA standards when handling health-related
information in our role as a treatment referral service.
Your Rights and Choices
Access and Control
You have the right to:
- Access the personal information we have about you
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of future communications from us
- Withdraw consent for information sharing at any time
Communication Preferences
You can control how we contact you:
- Opt-out of marketing communications
- Choose your preferred communication methods
- Set frequency preferences for follow-up contacts
- Request to be removed from our contact lists
Retention of Information
We retain your personal information only as long as necessary to provide our services
and comply with legal obligations. Generally:
- Contact information: Retained for up to 2 years after last contact
- Assessment information: Retained for up to 1 year for quality assurance
- Website usage data: Retained for up to 6 months for analytics
- Legal compliance records: Retained as required by applicable laws
Third-Party Websites
Our website may contain links to treatment facility websites and other third-party sites.
This Privacy Policy does not apply to these external websites. We encourage you to review
the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly
collect personal information from children under 18. If you believe we have inadvertently
collected such information, please contact us immediately.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA),
including the right to know what personal information we collect, sell, or disclose, and the
right to delete personal information. To exercise these rights, please contact us using the
information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices
or applicable laws. We will notify you of material changes by posting the updated policy
on our website and updating the "Last Updated" date. Continued use of our services after
changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (332) 289-2526
- Email: [email protected]
- Address: NYC Detox Privacy Officer, New York, NY
Remember: NYC Detox is a third-party matching service. For medical
emergencies, please call 911 immediately. We are here to help connect you with
appropriate treatment resources, not to provide emergency medical care.